Free · No signup · Private
Delayed Lisbon–Brazil Flight: €600 Compensation
Lisbon to Brazil flight 4+ hours late? You're owed €600 per passenger (€300 for 3–4 hours).
1. Your flight
2. What happened?
EU261 (EU rules) · 7934 km
600 €
600 € per passenger
You arrived 3+ hours late, so you can claim the full amount (unless the airline proves extraordinary circumstances).
3. Your rights
- ✔Right to care while you wait: meals and drinks, and a hotel plus transport if you're delayed overnight. Keep receipts; reasonable costs can be claimed back.
- ✔Delay of 5 hours or more, or a cancellation: you can choose a full refund instead of flying.
- ✔Compensation is per passenger, including children with a seat.
- ✔Claims companies take 25–35% plus VAT. Claiming yourself is free.
- ✔You can ask for cash: you don't have to accept vouchers.
✉️ 4. Your claim letter
🧭 What to do next
- Send the letter to the airline's customer service or claims form, with your booking reference and boarding passes.
- Wait for the reply (allow up to 2 months). Don't accept vouchers if you want cash.
- If they refuse or don't reply: complain to ANAC (Portugal's civil aviation authority) or the electronic complaints book (Livro de Reclamações). You can also use a consumer arbitration centre (CNIACC handles air transport).
- Still not paid? Go to a justice of the peace court (julgado de paz) or court, or use the European Small Claims Procedure.
General information, not legal advice. 🔒 Everything stays on your device.
✅ Rules last checked:
📚 Official sources: Regulamento (CE) n.º 261/2004 (EUR-Lex) · ANAC
We build every tool from the official rules and re-check them when they change. Always confirm with the official source before you rely on a result.
🛠️ Spotted a mistake or an out-of-date rule? Tell us
Answer: under Regulation (EC) 261/2004, a flight leaving Portugal (or arriving on a European airline) that lands 3 hours or more late pays €250 up to 1,500 km, €400 within the EU over 1,500 km or up to 3,500 km, and €600 over 3,500 km. On long flights 3–4 hours late, the airline can pay half. Nothing is due in extraordinary circumstances (weather, air traffic control).
| Route (example) | Distance | 3 h late | 4 h or more |
|---|---|---|---|
| Lisbon → São Paulo | 7934 km | 300 € | 600 € |
| Lisbon → Rio de Janeiro | 7715 km | 300 € | 600 € |
| Lisbon → Recife | 5857 km | 300 € | 600 € |
| Porto → São Paulo | 8180 km | 300 € | 600 € |
| Lisbon → Salvador | 6497 km | 300 € | 600 € |
| Lisbon → Fortaleza | 5612 km | 300 € | 600 € |
Per passenger, when the cause is the airline's (fault, crew, overbooking).
Questions people ask
How long do I have to claim?+
Claim as soon as you can. The court time limit depends on the country where you sue; Portuguese courts have allowed several years, but send the airline your claim soon after the flight.
Does a technical fault count?+
Yes. The EU Court of Justice says technical faults are part of an airline's normal activity, not extraordinary circumstances.